Privacy Policy

This policy explains how Grass Barbers collects, uses, and protects your personal information when you contact us, request a quote, or use our website.

Last updated: 14 March 2026

Who We Are

Grass Barbers is a UK grounds maintenance and landscaping business serving London and Surrey. For data protection purposes, the data controller is Grass Barbers.

Contact details: [email protected] or 020 3397 3819.

What Information We Collect

We may collect:

  • Name and contact details, including email address and phone number.
  • Property address and postcode for service planning and quotations.
  • Booking and enquiry details you provide through our forms.
  • Website usage information such as page views and interactions (via analytics tools).

How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotations.
  • Schedule and deliver booked services.
  • Process payments and issue booking confirmations.
  • Improve our website and customer experience.
  • Meet legal, tax, and accounting obligations.

Legal Basis for Processing

We process personal data under one or more of the following legal bases:

  • Performance of a contract (or steps before entering a contract).
  • Legitimate interests in operating and improving our services.
  • Compliance with legal obligations.
  • Consent, where required (for example, specific marketing communications).

Who We Share Data With

We only share personal data where necessary, such as with payment processors, IT/website providers, and professional advisers. We do not sell your personal data.

Data Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements. Where data is no longer required, we securely delete or anonymise it.

Your Rights

Under UK GDPR, you may have rights to:

  • Access your personal data.
  • Request correction of inaccurate data.
  • Request erasure of your data in certain circumstances.
  • Object to or restrict certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected].

Complaints

If you are not satisfied with how we handle your data, you can contact the Information Commissioner's Office (ICO): ico.org.uk.

Policy Updates

We may update this policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.